TERMS AND CONDITIONS – SIMPLY RELAXING
Please try to arrive 10 minutes before your treatment. Late arrival may result in a shortened treatment time. The treatmentwill be charged for a full treatment. Please keep me informed on changes to medication, pregnancy, allergies, illnessor injury.2..Cancellations or missed appointments
If you need to cancel or rearrange an appointment please let us know as soon as possible, if you need to cancel or
rearrange within 24 hours of your appointment, please ring 01606 862282 and NOT by email. Please keep me informed if
you are having problems keeping your appointment as missed appointments cost the salon and also prevent another
customer taking your place. If you fail to attend on three occasions without a reasonable explanation we reserve the
right to either charge a deposit or indeed refuse to accept your booking, this is not what we want to happen.
hazardous chemicals within the shop and salon. However to comply with the Health & Safety regulations, we must
ask that you keep your children with you, it is your responsibility for their behaviour and safety. We are not able to
treat under 16yr old for insurance reasons. We will not sell an item to children that are or look under 16yr as old
unless with an adult.
12 months. Missed appointments may result in reduction in treatments off your course
appointment must be made in accordance with the cancellations policy.
As of June 2019, we are offering you the opportunity to pay for someone special to have a treatment with us,
you will be asked to book them in for their gift at the time of payment, we are happy for the recipient to
rearrange their treatment as long as it is within one month of your payment. We are happy for the recipient
to exchange the treatment as long as it is the minimum of amount paid.
Anyone with an existing Gift voucher, still with a valid date, can still use the voucher, they are non refundable
voucher for the amount paid so that you can choose to use your gift voucher for a different treatment or purchase
but we will be able to give you the cash difference if not all the voucher amount is used, however we will mark your
voucher with how much has been used, date of treatment and value of remaining balance. You must use the
balance within the valid date stated on the voucher. Please keep the voucher safe as we cannot issue duplicates.
Gift vouchers are non- transferable to another person to use against treatments.
Gift vouchers are still available at Simply Relaxing, however please arrange a day & time to collect as
we operate a “one customer at a time” policy to keep you safe
Please ensure you find your vouchers and use them!!
for the treatment amount and for the person who had the receipt. We are unable to address the receipt to someone
else or for a different treatment.
8..Mobile phones, tablets etc
silent unless there is a need for you to keep your phone on.
10.. Special offers
11..Refunds and exchanges
were purchased from Simply Relaxing. We will not exchange or refund an item which has been used unless faulty,
in this instance, the item must be returned within 7 days This does not affect your statutory rights.
On the 25th May 2018, new GDPR laws come into effect and Simply Relaxing will adhere to the new rules.
Any written information given before, during or after a treatment is kept securely for a period of 6 years, after that
time it is securely shredded by a commercial company.
We are fully compliant with the requirements of PCI DSS to take take payments via a card machine in the salon, shop
telephone. We commercially shred the printed receipt and do not store your card details.
We will never disclose personal information given during a treatment consultation, purchase details in our shop
or information given online. We never share personal information from our social media, website and do not
store payment information within the business, we send payment slips to a commercial shredding company.
We take every step to reduce the risk of using information via the Web. If you would like to discuss our Privacy
Policy, kindly contact us and we will answer any of your questions.
It is your responsibility to inform Simply Relaxing if you are showing signs of Covid, we will contact you
the day before to ask and please be honest. We can easily rearrange your appointment